Returns, Repairs, exchanges


If you are not fully happy with your purchase, returning your jewelry is a pretty simple process. Please follow the steps listed below:

  • You are eligible for a return within 30 days after you received the product and it must be in original condition and packaging. 
  • Email Hayle at or direct message me on instagram @sozocreationz Your request will processed within the same day of inquiry.
  • I, Hayle, will send a prepaid return label to your email. An $8 return fee will be deducted from your final refund. 
  • Again, the product must be sent in the original packaging to ensure safety in transit.
  • You will receive email notifications once your return has been received and processed.
  • Please note that if the product is found to be damaged or not in original condition upon arrival then the Return Authorization is not a guarantee.

    Repairs & Exchanges:

    Please contact Hayle at or direct message me on instagram @sozocreationz for any questions about a repair or exchange. 

    • I stand by the quality of my product but if the off chance that something breaks, I will fix it free of charge!